These Terms and Conditions apply to all training and behaviour services provided by The Confident K9 Limited (“The Confident K9”, “we”, “us”, “our”) to the client (“you”, “the owner”, “the purchaser”). By booking or paying for any service you confirm that you have read, understood and agreed to these terms. Please read them carefully and keep a copy for your records.
1. Our services
1.1 We provide dog training, puppy training, behaviour modification, separation anxiety support, scentwork and related coaching. Services are delivered in person within our coverage area and online by video call across the UK and to English and French speakers worldwide.
1.2 Our methods are reward based and dog centred. We always work in the best interests of the dog, and we collaborate with veterinarians and veterinary behaviourists on complex cases where appropriate.
1.3 Adelaide Stewart-Jones is qualified through the IMDT (Institute of Modern Dog Trainers). We are insured with Petplan Sanctuary.
2. Booking and payment
2.1 A booking is confirmed once your payment has been received in full and we have acknowledged it in writing.
2.2 Course and package fees are payable in full at the time of booking. Payment is normally made through our website, including by Klarna where it is offered. For occasional specialised courses, we may send you an invoice to pay directly. We do not take part payments or standalone deposits.
2.3 If you pay using Klarna or a similar provider, any instalment arrangement is a separate agreement between you and that provider. As far as your course with us is concerned, your fee is treated as paid in full at the point of booking, and these terms apply in the same way as if you had paid us directly.
2.4 Although your fee is paid in full, 25 percent of the course fee is treated as a non-refundable booking deposit within that payment, as explained in clause 4. Sessions will not go ahead until payment has cleared.
3. Prices
3.1 Our current prices are shown on our website or on your quotation. Prices are subject to change.
3.2 Any quotation we provide is valid for 30 days from the date it is issued, unless we state otherwise in writing. After 30 days the quotation may be subject to revision.
3.3 If our prices change, the price you were quoted at the time of booking will be honoured for sessions booked and paid for. Where a course runs across a price change, any sessions not yet booked or paid for may be subject to the new price, and we will notify you in advance.
4. Cancellation of a course or package by you
4.1 Any cancellation must be notified to us in writing (by email).
4.2 Non-refundable booking deposit. A booking deposit of 25 percent of the course fee forms part of your payment. This deposit reflects the time and costs we commit as soon as you book: reviewing the information you provide, reserving your sessions in our diary (which means those times are held for you and cannot be offered to other clients), and preparing your tailored training plan. Except as set out below, this deposit is non-refundable.
4.3 Statutory cancellation rights (cooling off period). As your booking is made at a distance, you have the right to cancel within 14 days of the date of purchase.
a. When you book, you reserve your sessions in our diary and we begin preparing your tailored course straight away. By booking on this basis, you are asking us to begin providing the service immediately, within the 14 day cancellation period.
b. If you cancel within the 14 day period, we may retain a reasonable amount to cover the work already carried out on your behalf, which includes reserving and holding your sessions and preparing your course. This amount will be up to the value of the 25 percent booking deposit.
c. If any sessions have already taken place within this period, the value of those sessions will also be deducted from any refund.
d. If, exceptionally, you cancel within the 14 day period before we have reserved your sessions or begun preparing your course, we will refund you in full.
4.4 After the cooling off period. After 14 days from the date of purchase, the deposit is non-refundable. If you cancel after this point, or decide partway through that you no longer wish to continue, the deposit and the value of any sessions already taken will be retained, and no refund will be given for the remaining sessions.
4.5 Exception. In the event of the rehoming or death of the dog, we will consider a fair refund for unused sessions at our discretion, and will normally waive the deposit. We may ask for reasonable evidence.
5. Course validity and completion window
5.1 All sessions within a course or package must be booked and completed within the following period from the date of purchase, unless a longer period has been agreed with us in writing:
- 3 session package: within 6 weeks
- 5 session package: within 2 months
- 10 session package: within 4 months
- Half day or full day home visit: to be scheduled and taken within 2 months
5.2 Sessions cannot be carried over beyond this completion window. Any sessions not taken within the window will expire and be forfeited, with no refund and no transfer to a later date, unless we have agreed an extension with you in writing.
5.3 The applicable completion window continues to apply even where a course has been paused under clause 7. A pause does not extend the window unless we agree an extension in writing.
5.4 We will always try to be reasonable, and where there are genuine and exceptional circumstances we are happy to discuss the options available to you before any sessions expire.
5.5 This clause exists so that training is delivered while it is most effective for your dog, particularly for puppies, whose developmental window is time sensitive and whose puppy package is designed for dogs under six months old.
6. Rescheduling and cancelling an individual session
6.1 If you need to change the date or time of an individual session, please give us as much notice as possible, and a minimum of 24 hours’ notice for lessons and coaching walks, or 48 hours’ notice for home visits.
6.2 Sessions cancelled or rescheduled with less than the required notice, and sessions where you do not attend (“no shows”), will be charged in full and treated as a used session.
6.3 We understand that life happens, and we may waive a late change as a goodwill gesture at our discretion. Any goodwill shown on one occasion does not set a precedent and does not waive our right to apply these terms in future.
6.4 Repeated rescheduling can disrupt your dog’s progress and our diary. Where a pattern of late changes or cancellations develops, we reserve the right to require the remaining sessions to be completed to a fixed schedule, or to bring the course to a close under clause 5.
7. Pausing a course
7.1 We are happy to consider pausing a course where you are dealing with genuine and difficult circumstances. Any pause must be agreed with us in writing.
7.2 A paused course remains subject to the applicable completion window set out in clause 5 unless we agree an extension in writing.
7.3 When you are ready to resume, we will offer the next available dates. We cannot guarantee that your previous day or time will still be available.
8. Cancellation or shortening of a session by us
8.1 We may cancel, shorten or reschedule a session because of extreme weather, including but not limited to excessive heat, torrential rain, thunderstorms, snow or ice, where we judge that going ahead would not be safe or in the dog’s best interest. The decision rests with the trainer, for the safety of the trainer, the public, other animals and your dog.
8.2 We may also cancel or reschedule because of trainer illness or other events beyond our reasonable control. In these cases we will offer an alternative date at no extra charge.
8.3 Where we cancel or shorten a session, any refund or partial refund is at our discretion, and we will normally offer to reschedule rather than refund.
8.4 We may terminate the contract immediately if we reasonably believe that continuing poses a significant risk to the dog, to other animals, to you or to any other person. Where we do so through no fault of yours, we will refund a fair value for unused sessions.
9. Your responsibilities
9.1 Training and behaviour change take commitment over the long term. Results are not instant, and proofing behaviours across all environments depends on you practising with your dog between sessions.
9.2 You agree to follow the advice and methods we provide, and to use any equipment we recommend.
9.3 Your dog must be in good health and fit to train. You must tell us in advance of any illness, injury, pain, infection or medical condition affecting your dog, and of any medication your dog is taking. If your dog becomes unwell, please contact us so we can adapt or reschedule.
9.4 Your dog must be appropriately vaccinated, or following an agreed titre testing or veterinary plan, and free from any condition that could pose a risk to other animals or people.
9.5 You must keep your dog under control at all times during sessions and while practising outside of sessions.
10. Health, safety and liability
10.1 You are responsible for the behaviour of your dog at all times.
10.2 Any dog known to bite, or to injure people or other dogs, must wear a muzzle. We take no responsibility for dogs that are not muzzled or kept under control, during a session or when working outside of a session.
10.3 On coaching walks that involve a stooge dog, you are responsible for keeping your dog a safe distance from the stooge dog, and, if asked, for muzzling your dog.
10.4 If we visit your premises, your dog must be kept under control. In most cases we will meet you outside first, without your dog. Any injury caused by your dog being out of control will be your responsibility.
10.5 We are insured with Petplan Sanctuary. However, any accident or injury during a session will not be covered where you have failed to use the appropriate equipment or to follow our advice.
10.6 To the fullest extent permitted by law, we are not responsible for any injury to you, your dog, or any other person or animal, arising during or as a result of sessions, or while you are practising the training, whether on your premises, our premises or in any public place. Nothing in these terms limits our liability for death or personal injury caused by our negligence, or for anything else that cannot be limited or excluded by law.
11. Legal requirements for your dog
11.1 All dogs must wear a collar and identification tag showing the owner’s name and address, in line with the Control of Dogs Order 1992.
11.2 All dogs must be microchipped and the details kept up to date, in line with The Microchipping of Dogs (England) Regulations.
12. Online sessions
12.1 Online sessions are delivered by video call, normally using Zoom. If there is a problem with Zoom, we can use an alternative such as WhatsApp, FaceTime or Facebook video.
12.2 If you are not familiar with video calls, please tell us in advance and we will do our best to help you set up. We cannot guarantee that we will be able to resolve technical issues on your device or connection.
13. Communication and progress
13.1 To get the best results, we ask that you check in and update us on your dog’s progress from time to time, by WhatsApp, email, text, or through our social media, and that you respond to communication from us.
13.2 Continued failure to engage or respond may result in us being unable to support you effectively, and we reserve the right to bring support to a close, subject to clause 5.
14. Results
14.1 We have a high success rate with clients who follow and practise our methods over the long term. We cannot guarantee a 100 percent success rate, as outcomes depend on many factors beyond our control, including the dog’s individual temperament and pace of learning, each owner’s individual learning style and ability to implement the guidance consistently, and other environmental or behavioural factors that may arise during the course of the work.
15. Photographs, video and testimonials
15.1 With your consent, we may share stories, photographs and video of you and your dog on our website and social media. You can give or decline this consent when you book, and you can withdraw it at any time by contacting us. Withdrawing consent will not affect material already published, though we will remove it where reasonably practicable on request.
15.2 We may ask you for a written testimonial. You are under no obligation to provide one.
16. Data protection
16.1 We handle your personal data in line with our Privacy Policy, available on our website. Please read it to understand how we collect, use and protect your information.
17. Complaints
17.1 If you are unhappy with any aspect of our service, please contact us as soon as possible so we can try to put things right. We take all feedback seriously and aim to resolve concerns fairly and promptly.
18. General
18.1 These terms represent the agreement between us and replace any previous terms.
18.2 We may update these terms from time to time. The version in force at the time of your booking applies to that booking.
18.3 These terms are governed by the law of England and Wales, and are subject to the jurisdiction of its courts.
The Confident K9 Limited Kidderminster, Worcestershire Email: info@theconfident-k9.com Telephone: +44 7557 301161
By booking a service with The Confident K9 Limited, you confirm that you have read, understood and accepted these Terms and Conditions.
Last updated: 19 August 2026
