Terms and Conditions – Dog training and Behaviour
1: Cancellations – A minimum of 24 hours’ notice is required. Charges will be applied (for up to the entire period that has been cancelled) if the required notice period is not given.
2: The Confident K9 reserves the right to cancel the contract (at any time & with immediate effect) if any dog/s under the contract do not respond well to the therapy plan and/or other dogs (where the continuing of said contract is deemed, by The Confident K9, to constitute a risk).
3: All dogs will be exercised on a lead during training walks unless prior agreement has been reached with The Confident K9 and the disclaimer section of the contract has been signed.
4: The trainer will apply personal judgment and cut short a walk, if necessary, because of extreme weather conditions; including, but not limited to: excessive heat, torrential rain, thunder storms and snow/ice. The decision to do so lays with the judgment of the walker, for the safety of themselves, members of the public, other animals and that of the recipient. In such circumstances the decision to give a refund for that session (either complete or partial) is at the discretion of The Confident K9.
5: Although we cannot fully guarantee a 100% success rate with our training methods however we have a high success rate with previous clients who follow and practice our methods in the long term.
6: Our training methods are all force-free and reward based, however proofed results are never instant and take commitment from the client to work with their dog in the long-term.
7: All dogs that are known to bite other dogs or cause injury are advised to wear a muzzle, we take no responsibility for dogs who are not muzzled or kept under control, during our session or when working outside of our session. Failure to wear a muzzle when asked may result in termination of your support.
8: We are insured with Petplan, however any accident or injury during our training session will not be covered if you have failed to use the appropriate equipment or failed to follow our advice.
9: Dogs must be always kept under control if we enter your premises. In most cases we will meet the owner outside first without their dog during coach sessions. Failure to do so and any injury caused by your dog being out of control will be your full responsibility
10: .In some cases we use stooge dogs to aid training. During coaching walks you will be responsible for keeping your dog a sufficient and safe distance from the stooge dog and if asked will need your dog to wear a muzzle during these sessions.
11: I am happy for The Confident K9 to share success stories about my dog via social media and share photos.
12: I am happy to write a testimonial if requested.
13: I agree to report/check in regularly about my dog’s progress through either WhatsApp, e-mail, text, Instagram, by sharing on our Facebook page or respond to any communication from The Confident K9. Continual failure to do so can result in a termination of your support.
14: Prices are subject to increase, you will be given prior notification if price changes will take place.
15: We offer adult dog and puppy training using reward based and LIMA techniques (Least Intrusive Minimally Aversive) to train you and your dog.
16: All dogs must wear a collar and tag (legally it must have the owners name and address, Control of Dogs Order 1992
17: All dogs must be microchipped (The Microchipping of Dogs (England) Regulations 2014 (https://www.legislation.gov.uk/ukdsi/2014/9780111122501/regulation/ 3 )
18: Please let us know by phone or email if for any reason you can’t attend a session. If less than 24hours’ notice is given, refunds on sessions booked and paid for upfront are not accepted.
19: Should any injury occur to you, your dog or any visitors during the sessions or on any premises or public place while practicing the training is not the responsibility of The Confident K9.
20: Our online sessions are all done virtually via video call using Zoom but should there be a problem with Zoom, we are able to swap immediately to alternative video call software such as WhatsApp video, FaceTime or Facebook video.