Terms and Conditions – Dog Training and Behaviour
1: Course Cancellations – The purchaser must inform The Confident K9 in writing and will be subject to the following terms and conditions:
a. The purchaser has 14 days from purchasing the training course to notify The Confident K9 that they wish to cancel the course. A full refund will be given less an administration fee of 20% of the full course fee.
b. If the course has been started within 14 days of purchasing the course, the sessions taken will be deducted from the refund, less an administration fee of 20% of the course fee.
c. No refund will be given if the course has been completed within 14 days.
d. If notice is given later than 14 days of the date of purchase, or the purchaser changes their mind partway through the course and no longer wishes to complete the sessions, no refund will be given. The only exemption will be upon rehoming or death of the dog. You will be required to give evidence.
2: Session Cancellations – If you need to change the date of an individual session, you must provide a minimum of 24 hours’ notice. Failure to do so will result in charges for the cancelled session.
3: The Confident K9 has the authority to terminate the contract immediately if they believe continuing with the contract poses a significant danger to the dog, other animals, the owner, or other individuals involved.
4: All dogs will be exercised on a lead during training walks unless a prior agreement has been reached with The Confident K9 and the owner.
5: The trainer will apply personal judgment and cut short a walk, if necessary, because of extreme weather conditions, including, but not limited to, excessive heat, torrential rain, thunderstorms and snow/ice. The decision to do so lies with the judgment of the walker, for the safety of themselves, members of the public, other animals and the recipient. In such circumstances, the decision to refund that session (complete or partial) is at the discretion of The Confident K9.
6: Although we cannot fully guarantee a 100% success rate with our training methods however, we have a high success rate with previous clients who follow and practice our methods in the long term.
7: We provide dog training services during our sessions, however, proofed results in all environments are never instant and take commitment from the client to work with their dog in the long term.
8: All dogs known to bite other dogs or cause injury are advised to wear a muzzle; we take no responsibility for dogs who are not muzzled or kept under control, during our session or when working outside of our session.
9: We are insured with Petplan, however, any accident or injury during our training session will not be covered if you have failed to use the appropriate equipment or failed to follow our advice.
10: Dogs must always be kept under control if we enter your premises. In most cases, we will meet the owner outside first without their dog during coach sessions. Failure to do so and any injury caused by your dog being out of control will be your full responsibility.
11: In some cases, we use stooge dogs to aid training. During coaching walks, you will be responsible for keeping your dog a sufficient and safe distance from the stooge dog and, if asked, will need your dog to wear a muzzle during these sessions.
12: I am happy for The Confident K9 to share stories about me and my dog, including videos and photographs, via The Confident K9 Limited’s website and social media pages.
13: I am happy to write a testimonial if requested.
14: I agree to report/check in regularly about my dog’s progress through either WhatsApp, e-mail, text, or Instagram, by sharing on our Facebook page or responding to any communication from The Confident K9. Continual failure to do so can result in the termination of your support.
15: Prices are subject to increase; you will be given prior notification if price changes will take place.
16: We offer adult dog and puppy training with a range of techniques to which the individual is suited.
17: All dogs must wear a collar and tag (legally, it must have the owner’s name and address, Control of Dogs Order 1992
18: All dogs must be microchipped (The Microchipping of Dogs (England) Regulations 2014 (https://www.legislation.gov.uk/ukdsi/2014/9780111122501/regulation/ 3 )
19: Should any injury occur to you, your dog or any visitors during the sessions or on any premises or public place while practising the training is not the responsibility of The Confident K9.
20: Our online training sessions are conducted online through video calls using Zoom. However, in case of any issues with Zoom, we have alternative video calls software like WhatsApp, FaceTime, and Facebook video readily available. If you are not familiar with video calls, please inform us in advance, and we will try our best to assist you in setting up the video call. However, we cannot guarantee that we will be able to do so.